Frequently asked questions
How soon I can sechdule my appoinment?
Within 24hrs we can sechdule a pickup for you.
Do I need to provide my stuff into any Bag while collecting ?
How do you clean shoes?
Cleaning services at Clean Steps is completely a manual process where each shoe is taken care of by professional lab assistance.
- We don't use any sort of chemical in the shoe cleaning or bag cleaning process.
- It is a solvent and vacuum-based shoe cleaning method.
- No machinery is involved.
- Only sports shoes are washed and the rest depends on the behavior of the shoe material gently processes and cleaned by the highly experienced staff.
Do your wash suitcase as luggage bags as well ?
Yeah, we do. (We do cleaning for all types of Bags cleaning , softoys drycleaning ,Caps drycleaning and leather belt laundry as well. )
Will i get a receipt when your person will collect ?
Yes. Once the shoes are picked up Confirmation email- Id and message will be sent to the registered email and number.
How to place an order ?
Clean Steps - The shoe laundry caters complete pan India. You can place an order directly share the details by calling or Whatsapp the given number on website +91 7262810999 / +91 7900142798.
Is Clean Steps provide shoe repairing services ?
Well, the answer is yes. we do not only repair shoes,
we majorly deal with
- Shoe restoration
- Shoe sole pasting
- Shoe stitching
- Shoe Polishing
- Shoe Dyeing
- Change color
- Heel replacement
- Heel restoration
- Sole Change
- Heel tip replacement
- heel Color change
Do you provide pickup & drop ?
As its completely a consumer based service with only pickup and drop available option for all loaction.
What if my shoe gets damaged ?
As the designed process of shoe cleaning at clean steps avoids any such harm or damages to the shoes. whereas being practical if anything goes wrong clean steps find an alternative to resolve the issue. We understand as it's all manual process where incase such things happen clean steps is responsible to pay only the 30% of the current shoe price.
When do i have to pay ?
once the shoes are been collected is sometimes the acknowledgment is gets generated on your mail with invoice details and payment options you can pay on or before delivery at your convenience.
How much time does it takes ?
Shoe cleaning takes 2-3 working days max. in case of any repair work it can be delay, where team will update you on this.
Where you guys are based ?
Clean Steps is a consumer-based service, we have a workshop based in Borivali (w), Malad (w), and Virar (e). The workshop is only for the delivery team to collect and drop, we don't all workshop visiting.
Do you clean Leather Purse ?
Yes we do.